Privacy Policy · Renver Financial

Renver Financial Limited ("Renver", "we", "us") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights under the Privacy Act 2020.

What we collect

We collect information you provide to us, including:

Identity and contact details: name, email, phone, postal address, and date of birth where relevant.
Financial information: your current KiwiSaver or investment balances, employment, income, financial goals, risk tolerance, and time horizon. We collect this so we can give you suitable advice.
Engagement records: our conversations, the advice we give you, and your response to it.
Complaints: if you make a complaint, the complaint itself and any related correspondence.
Information from third parties acting on your behalf: for example, from your existing KiwiSaver provider if you authorise us to make enquiries.

We only collect what we need. If we do not need it, we will not ask for it.

Why we collect it

We use your personal information to:

give you regulated financial advice suitable to your circumstances
prepare and document your Statement of Advice
respond to your questions, requests, or complaints
meet our record-keeping obligations as a licensed financial advice provider
comply with our legal obligations
respond to lawful requests from the Financial Markets Authority or our dispute resolution scheme (Financial Services Complaints Limited)

Who we share it with

We share your personal information only:

with the product provider you choose (for example, your new KiwiSaver scheme when you switch)
with the technology providers whose platforms support our advice workflow, and only for that purpose
with your accountant, solicitor, or other adviser when you ask us to
with the Financial Markets Authority or Financial Services Complaints Limited on lawful request
where you have given consent, or where required by law

We do not sell or rent your personal information. We do not use it for direct marketing without your consent.

Where your information is held

Your information is held on secure technology platforms used to run our financial advice service. Some information may be held or processed outside New Zealand where a service provider is based overseas. Where that happens, we take reasonable steps to ensure it is protected under comparable privacy safeguards, in line with Information Privacy Principle 12 of the Privacy Act 2020.

How long we hold it

We hold your personal information for at least 7 years, as required by our licence. After that, it is securely disposed of.

Your rights

Under the Privacy Act 2020, you can ask us:

what personal information we hold about you (we will respond within 20 working days)
to correct anything that is inaccurate or misleading

To make a request, contact our Privacy Officer.

Privacy Officer

Rajat Vats, Director

Email: info@renverfinancial.co.nz
Phone: (09) 242 4767
Post: Renver Financial Limited, Level 8, 139 Quay Street, Auckland Central 1010

Privacy breaches

If we believe a privacy breach has caused, or is likely to cause, serious harm, we will notify you and the Office of the Privacy Commissioner as soon as practicable.

Complaints

If you are not satisfied with how we have handled your personal information, contact our Privacy Officer. We will acknowledge your complaint within two working days, investigate, and respond in writing.

You can also complain to the Office of the Privacy Commissioner:

Website: https://www.privacy.org.nz
Phone: 0800 803 909
Email: enquiries@privacy.org.nz

Cookies and website analytics

Our website may use cookies and website analytics tools to improve the user experience and understand how visitors use the site. These do not identify you personally. You can control cookies through your browser settings.

Updates

We review this policy at least annually and after any material change to our business or the law. The current version is always the one published on our website.